Terms & Conditions

TourBeez is a website owned, managed, and operated by TourBeez. The information stated below constitutes the sole terms and conditions between you and the appropriate service providers of the transport or any other booked service. These Terms and Conditions apply globally. It is your responsibility as the customer to read and understand these Terms and Conditions and any other policy document applicable to TourBeez. Please read below:

1. Tourbeez Website:

The TourBeez website is available free of charge for your non-commercial use. We do not guarantee that our website or any content within it will always be available, operational, or accurate. The information available on the website is for informational purposes only and is not intended to be relied upon as advice. You must be 18 years of age or older to purchase any item from the TourBeez website. By using this website, you confirm that you possess the legal authority to enter into these conditions, including authorizing TourBeez to collect any payments via credit or debit card. You confirm that all information supplied by you is true and accurate.

Certain sections of the website may be protected by passwords or require a login. If you have been given a password or PIN for access to non-public areas of the website, you are responsible for all activities occurring in connection with or originating from such credentials. You should take appropriate steps to maintain their confidentiality.

You agree not to misuse the website by knowingly introducing viruses, trojans, worms, or any other malicious software and to abide by the rules and regulations of your country. Our website may contain links to other websites. We are not responsible for any content on third-party websites nor do we endorse any views presented there.

2. Tourbeez Role:

TourBeez acts as a tour booking agent for the relevant service provider (details will be outlined in your confirmation email once your tour is booked).

a. Once a ticket is purchased, TourBeez bears no liability of any kind (including death, loss of property, or personal injury). We are not responsible for inclement weather or other force majeure events.
b. Our liability is limited to the amount paid for your booking if the tour is booked through TourBeez. If payments are made directly to the service provider, TourBeez will not be responsible for those transactions.
c. Any damage caused by a customer to a vehicle or service provider will be assessed by the provider and charged to the customer (including special cleaning fees).
d. As a booking agent, TourBeez facilitates arrangements with service providers but does not oversee the quality of services. Refunds will not be issued for dissatisfaction with third-party services.

3. Payment:

All payments are processed in Canadian (CAD) Dollars. If using an international credit card, you may incur additional currency conversion fees. Your credit/debit card and related personal information are collected solely for the purpose of processing your order. We accept VISA, MasterCard, and American Express. Bookings are confirmed upon successful payment.

a. Online bookings cannot be modified directly. To request changes, contact us after receiving your booking confirmation.
b. Customers are responsible for lost or stolen property. Ensure your travel insurance covers potential losses.
c. TourBeez reserves the right to update prices at any time. If pricing changes after booking, we will inform you as soon as possible.

4. Cancellation Policy:

Different tours have specific cancellation policies. For helicopter, private, day, or evening tours, please refer to your confirmation email for applicable terms.

- Full refunds will be provided if cancellation occurs at least 24 hours before the scheduled tour.
- No refunds for cancellations within 24 hours or missed pickups.
- Rescheduling is free; switching to a different tour may involve paying or receiving the fee difference.
- No refunds for bus breakdowns, though alternative transportation will be arranged.
- Refunds for airplane tours only if cancelled due to weather or operator decisions.
- Ticket Assurance for boat tours is available for CA$4.99/ticket for flexible changes.

Currency exchange discrepancies for international cards are not covered by TourBeez.

5. Custom Tours:

If itinerary changes result in extended duration, additional charges apply:

- $150/hour for groups up to 6 people
- $250/hour for groups exceeding 6 people

6. Lunch / Dinner:

For tours that include meals, TourBeez is not liable for any food or drink consumed. Restaurants or food providers are independent entities and are not affiliated with TourBeez.