Cancellation Policy

To change or cancel the TourBeez tour dates, please call or email us.

Customers will receive a FULL REFUND if they call at least 24 hours ahead to cancel.

If the tour is cancelled less than 24 hours in advance, NO REFUND will be provided.

You are responsible for arriving on time for your TourBeez tour. The pickup vehicle will usually wait for a few minutes; however, if you arrive late and miss the tour, NO REFUND will be provided. TourBeez will specify your pickup time and location through email.

If, for any reason, your tour is cancelled (due to inclement weather or other unforeseen circumstances), you will be notified as soon as possible and receive a FULL REFUND to your credit card or any other applicable method of payment.

Rescheduling your tour to another date is free of charge.

To switch your tour from one tour to another, including a custom tour or vice versa, you will need to pay the difference in the tour fee. There are no additional processing fees. If you reschedule an experience, the cancellation policy will apply based on the original purchase time and original start date of the experience.

If you are switching to a less expensive tour, TourBeez will refund the difference to your credit card.

In the rare event of a bus or vehicle breakdown, all efforts will be made to continue the tour (another vehicle or vehicles may be sent to pick you up). NO REFUND will be provided for any time lost on the tour or changes in the passenger vehicle. If the tour is cancelled due to a bus or vehicle breakdown, TourBeez will provide a full refund.